Pop Rocket Studios - Calgary modern photographyPop Rocket Studios Calgary modern lifestyle photography Specialists

Frequently Asked Questions

General FAQ's

Digital Background FAQ's

General FAQ's

How do I schedule a session?

To schedule a session with us, first you must contact us! We will schedule a time to meet you for a free consultation to discuss your ideas, and book your session. Please note that we will require a non-refundable session deposit to reserve your time slot. This fee will be deducted from your session costs due at the time of your shoot.

How long does it take before I get my photos?

As soon as possible! We know you are dying to see your shots, and we can’t wait to get them to you. On average, 7-10 days after the shoot, your edited images will appear in a private gallery on the Client Access page of our website. During busy periods, it may take up to 2 weeks before your gallery is ready. You will be given a private security code to access your gallery. No one else can see your shots or order prints from your shoot unless you choose to give them this access code. Through your gallery you can make all of your print and digital orders/downloads and choose from a variety of image backgrounds, styles, sizes, and retouching options.

Orders take approximately 1-2 weeks to process depending on the items ordered. Gallery canvas prints can take up to 3 weeks. Please see our Rate Sheet for more information about pricing.

Do you do your own printing?

No. You deserve much better than an inkjet print. We outsource our printing to a professional photo lab that works solely with professional photographers. We take great pride in our work, and will only offer the best quality products to our customers.

Where are you located?

Pop Rocket Studios is a licensed home-based photography studio located in the Northwest quadrant of Calgary near Crowfoot Centre. Please contact us to obtain our full address.

Do you do on-location photography?

Absolutely! Whether at your home, your favorite park, or a more trendy urban setting, we have equipment ready to travel! Contact us to find how to make arrangements. Locations within Calgary are no extra charge.

Do you accept debit and credit cards?

At this time we are only able to accept credit card and debit card payments via PayPal. If this is not an option you would like to use, we also accept cash and cheque.

Will you post my images online?

Your privacy is of utmost importance to us. We have a strict policy to only display images online that have been approved by a client in writing. For your own personal and private viewing, we will post your images into a password-protected gallery on our website for you to proof your images, make background selections, and order prints from. This gallery will only be in place for 90 days.

Do you offer other types of photography?

Absolutely! We are open to almost every style of personal portrait photography. If you can dream it, we can help!
For corporate shots, advertising images, and product photography we recommend checking out our sister company Obscuria Creative.

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Digital Backgrounds FAQ’s

How do digital backgrounds work? What is the process?

As fully skilled digital artists we have developed a selection of original digital backgrounds that can be seamlessly applied to your images. During your consultation we will provide you with the URL to browse through our online catalog to find the ideal background for your images.

At the time of your shoot, we will pose you against a clean white backdrop, and adjust our lighting accordingly.

As with all of our photography sessions, within 2 weeks of your session your retouched images will appear in a private and password protected gallery on the Client Access page of our website. Through your gallery you are able to preview, pick your favorite images, and place a request for backdrop to be applied to the selected image(s) free of charge for up to 1 image. Additional images can be ‘backdropped’ or digitally altered for $45/image.

Once we receive your request we will skillfully place the chosen background into your image by hand, and once again place the processed images into your private online gallery for you to preview and order prints, disks, and downloads.

Why don’t you just place my background on all of my images?

The answer to this question is two-fold. Firstly, we only feel that it is fair to give you the chance to see your images first. This will give you the chance to pick out your favorite shots and give you the opportunity to change your mind on your backdrop choice.

Secondly, by choosing only your favorite images for further processing we are able to keep our post-production costs down, and save you money. Taking into consideration the time and skill it takes to process each image by hand, It only makes good economical sense for us to only apply backgrounds to the images you like best.

Can I request a custom designed background?

Absolutely! Your ideal image is our goal. If there is a specific look or design you want to achieve we are happy to work with you to create a custom background inspired by you.

Where can I view your catalog of digital backgrounds?

Please contact us to schedule your free consultation and obtain a password and URL to our backdrop catalog.

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